Things that have cheered me this week

I think it's fair to say that 2016 has been...challenging. Wading through the filth of this year has left me feeling grubby, and more than a little depressed. So this week I set myself a challenge: find things that make me cheerful. Things that made me smile, or laugh, or generally made the day a … Continue reading Things that have cheered me this week

In Which I Issue A Plea To All Customer Satisfaction Surveys

Hello. You must be the customer satisfaction survey. I mean, one of them. There are many of you. Kind of like bacteria. You're all called the same thing, but in just twenty minutes, you can double in number. I understand perfectly why you exist. There are, in business, things like profits and targets and sales and … Continue reading In Which I Issue A Plea To All Customer Satisfaction Surveys